Patient Rights

Patient Rights and Responsibilities *

While getting services from Access East Care Management, you have the rights listed below.

Personal Rights
You have the right to:

  • Be treated with courtesy and respect by our staff
  • Be supported by our staff as you work with your provider to decide your care
  • Get information that is easy to understand

Your Health Information
You have a right to know:

  • How we keep your personal and medical information private and safe
  • Who can get information that you give to our network

Our Programs and Services
You have the right to:

  • Ask questions about our programs and services
  • Know about contracts we have with any other companies
  • Decide you don’t want or would like to stop our services
  • Be told about all care-management services, even those not paid for by your insurance
  • Talk with your medical providers about all options for care-management services

Our Staff
You have a right to know:

  • How to change care managers
  • The qualifications and experience of our staff
  • The names of staff who will be part of your care-management team

You have a right to:

  • File complaints with Access East
  • Know how much time it should take for:
    • Someone to talk with you about your complaint
    • Your complaint to be settled
  • Be informed about how to file a complaint:
    • Call (252) 847-9428; ask for the Complaint Coordinator
    • Write and mail to:
        Complaint Coordinator
        Access East, Inc.
        PO Box 6028
        2410 Stantonsburg Road
        Greenville, NC 27835
    You also have the responsibility to:
    • Make a care-management plan with our staff that you can agree to follow
    • Tell a care-management team member if you cannot follow the plan
    • Give staff information needed to provide your services
    • Let our staff and your medical provider know if you decide to stop our services

    * These policies are adapted from guidelines from the National Committee for Quality Assurance. This is not a state law.